سياسة الإستبدال والإسترجاع

Welcome to Classic Look Store! - Free replacement for the first time if the order value is 500 Riyals or more, and if the order value is less than 500 Riyals, the shipping cost is on the customer equivalent to two shipping parcels (50 Riyals). 1. Are there cases where I cannot return any of the products? There are specific cases where the product cannot be returned: when the return request is made after the specified time, which is 3 days for returns and 7 days for exchanges from the date of receipt. when using the product, or if it is damaged, or if it is not in the same condition as received. specific products such as underwear and socks... products made to order such as abayas... consumed products that have been used or installed. products tampered with or serial numbers removed. products without price tags, or stickers, or original packaging, or missing any of their accessories. 2. The item I received was not the same as the one I ordered, how can I return it? First, we apologize for this unintentional mistake; in this case, you can return the product in its original condition and packaging and send it to us. Once we receive the product, we will immediately start the procedures to refund all the amounts paid to us within 7 days free of charge. - The customer is not entitled to exchange or return if they received a wrong or defective product and used it or damaged its accessories in any way. 3. I changed my mind and no longer want the product I purchased, can I return it? How? Of course, you can return the product you no longer want, as we understand the buyer’s right to get exactly what they want from products, in addition to their right to change their mind about purchasing a product. Therefore: if the product has not been shipped: all you need to do is contact us to cancel your order, and we will refund your full money. if the product has been shipped: the shipping cost will be deducted, and we will refund the remaining amount once the shipment reaches our warehouse. and if you have received the product: you can return it within 3 days or exchange it within 7 days from the date of receipt, provided that the product is not listed among the non-returnable items and that it is returned in the same condition as received with its packaging. 4. Are delivery fees refundable or not? Shipping and delivery costs are non-refundable unless the products received are damaged or defective. if the shipping is free, the shipping fee will be on the customer equivalent to two shipping parcels in case of exchange or return. in case of exchange or return, the shipping cost will be deducted equivalent to two shipping parcels based on the shipping company's rate chosen (even if the shipping was free). Cash on delivery fees are non-refundable. 5. How long does the shipping courier take to receive and deliver the returned goods? Under normal circumstances, the shipping courier will deliver the returned parcel to us within three to five working days from the date it was delivered to one of their branches. 6. Can I return the product I purchased after the specified period? If certain circumstances prevented you from returning the product within the specified period after the date of receipt, please contact the customer service team or send a complaint through the "Contact Us" page on the website. All complaints submitted in this case are reviewed independently. Generally, all items approved for return must comply with consumer protection laws and regulations. 7. The original packaging of the product is no longer available to me, how can I recover my money? Classic Look Store allows you to recover your money if the product's packaging is complete, including the tags attached. 8. When I want to return the product I purchased, who will pay the shipping cost? When you wish to return the product, Classic Look Store will deduct a shipping fee of 50 Riyals, equivalent to two shipping parcels, and then refund the remaining amount paid to you. 10. Compensation We commit to refund the amount paid by the customer using any of the payment methods at the time of purchase on the website after deducting the shipping cost in case of return. We also offer an exchange service for the same product with a different size or an alternative product. 11. These terms apply only to our customers within the Kingdom of Saudi Arabia, as exchanges and returns are currently not available for customers outside the Kingdom.